FAQ

Where is my order?

You can find a link to your order’s status in the Order Confirmation email or by contacting us. You’ll also receive a Shipping Confirmation email once the order has been shipped with a link to the tracking number.

If the carrier hasn’t updated your tracking, sometimes it’s just because the tracking scans are delayed. Please wait 24 hours for the information to process.

If your order is in transit for more than 10 days for orders within the US, please contact us and we’ll file a claim with our shipping partners and reship your order.

If your order is marked as delivered by you didn’t receive it:

1. Oftentimes delivery scans can update before the package actually arrives at the final destination. Please wait 2 - 3 days for your order to arrive. If, after that time, your order still hasn’t arrived, please contact us.
2. Should you feel comfortable, we’d also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well.
3. Double check your order confirmation to verify that the address entered is correct. If it’s incorrect, please contact us for a re-shipment.

We’re as eager for you to receive your items as you are, at any time please contact us and we’ll be happy to help.

What if an item is missing from my order?

We have dozens of warehouses across the country, during the fulfillment process, sometimes an order needs to be split or shipped separately due to availability at the warehouse. If this is the case, you’ll see a note on the Shipping Tracker in your Shipping Confirmation email.

However, if you are missing an item from your package, contact us and we’ll be happy to help you out.

For faster service, please include the following:

1. An image of the page and items
2. The original order #
3. Your full shipping address

What if my order is received damaged?

First off, we’re so sorry that this has happened. Over the past couple of years, we’ve worked with our fulfillment partners to improve packaging and the process to ensure orders arrive to our standards. However, things still happen and shipping can be bumpy.  

Please contact us and we’ll get a replacement sent out right away.

For faster service, please include the following:

1. An image of the page and items
2. The original order #
3. Your full shipping address

I want to exchange an item or edit my order

We understand that mistakes happen, but unfortunately, once the order is placed it is too late to change the order.

Our fulfillment team starts processing the order within minutes of the order being placed to make sure it arrives as quickly as possible.

If however, you need to make a change to your order, we’d be happy to provide a refund or an exchange, less shipping and handling, as long as the return is postmarked within 30 days of receipt.

I want to return or request a refund

Our Happiness Guarantee is simple: Love it in 30 days or your money back.

If you don’t love your order and would like to return and/or request a refund, please contact us at [email protected] to begin the process.

Please note the following Return Guidelines:

1. All products returned require the original order number and an RMA number on/in the packaging. (If you receive a return label from us, the label will contain this information.)
2. All returns must be postmarked within 30 days of receipt.

The refund for returns will be less than the shipping cost.

Refunds will be processed within 7 business days of being received by the fulfillment center.

Products that are received by BestSelf Co. in any of the following conditions are not eligible for return and may be rejected.

1. Any product not purchased from the BestSelf Co. website. (Amazon or other 3rd Party purchases must be returned where it was purchased.)
2. Used
3. Destroyed

All sales of Digital Downloads are final.   

Shipping in United States

We offer 3-5 day shipping, and standard shipping based on availability in the United States. Shipping costs vary based on the shipping method selected. Please see the checkout for availability in your area.

All orders are shipped within 2 business day, unless otherwise noted for pre-orders and backorders.

Shipping Outside of North America

Yes we do ship outside of North America shipping times might be a bit longer depending on area of world.

How can I share product Feedback?

We LOVE hearing feedback and always looking to make our products better. Please send us an email and share your feedback with the appropriate team member.

Support and Contact Options

We are here to help (and available Monday - Friday, 9am EST - 5pm EST). We try our best to respond within 1 business day. We also take all major holidays off to spend time with our family and friends, as such during holidays there may be a delay in response.

The best way to get a hold of us is via email:[email protected]

At this time we do not offer phone support.